Claim number
The reference number your insurer gives you when you report the claim.
Insurance repairs
Insurance Claims Made Clear
Had an accident? We’ll help you understand the assessment, quotation and repair process, so you know what to expect at each step.
After an accident
Your Claim, Step by Step
An accident is stressful enough. Once your claim is registered with your insurer, we can help with the assessment and the quotation your insurer needs.
Every insurer and policy is different, so always confirm your cover, excess and repairer options with your insurer first. We’ll explain the repair side clearly.
- We can prepare the quotation for your insurer or assessor
- We explain the damage and repair plan in plain language
- We keep you updated once the repair is authorised
- Final quality check before you collect
The usual process
How an Insurance Repair Works
The exact steps depend on your insurer, but most claims follow this pattern.
- 01
Register the claim
Report the accident to your insurer and get a claim number.
- 02
Assessment
Bring the car in, or send photos first, so we can assess the damage.
- 03
Quotation
We prepare the repair quotation for your insurer or assessor.
- 04
Authorisation
Your insurer reviews and authorises the repair.
- 05
Repair
We repair, prepare and paint your car, keeping you updated.
- 06
Collection
Pay any excess due under your policy and collect your car.
Have these ready
What to Have On Hand
Policy details
Your insurer’s name and your policy number.
Photos of the damage
Clear photos from a few angles, plus close-ups.
Accident report
Your police accident report (AR) number, if one was required.
Your choiceInsurance or private
Not claiming?
Private Repairs Welcome
For smaller damage, many drivers choose to pay privately rather than claim. We’re happy to quote either way.
Send us photos and we’ll give you a first idea of the repair, so you can decide whether claiming makes sense for you.
Straight answers
Insurance Questions
Do I have to use my insurer’s panel beater?
Speak to your insurer about your policy and repairer options. We can help you understand the assessment and quotation process.
Can you send a quote to my insurer?
Yes. Once your claim is registered, we can prepare the quotation your insurer or assessor needs.
Who pays the excess?
Your excess is set by your insurance policy and is normally paid by you. Check the amount with your insurer.
Can I choose where my car is repaired?
This depends on your policy. Ask your insurer what options you have for choosing a repairer.
Free, no-obligation quote
Damaged Car? Let’s Get It Looking Right Again.
Send clear photos of the damage on WhatsApp, or call us to arrange an assessment at the workshop.
20 Hadju Ebrahim Crescent, Athlone/Rylands, Cape Town
Mon–Fri, 08:00–17:00